What a mess, Erol, but this line says it all: "I called the Microsoft consumer support department that deals with viruses and malware. They did a number of scans that removed about 15 different malware programs"
From my own experience with the MS support: it's almost useless.
Some time ago, I was receiving some "junk" e-mail doctored to indicate it was coming from them. Looking at the message source, I immediately realized that MS was not involved. I then tried to forward it to the Outlook team but my Windows system simply refused to transmit it back to MS on the basis that it contained a virus.
I then contacted MS asking how they could transmit such an e-mail to a customer but refuse the customer from forwarding it back to them!!!

Never got a straight answer. The only suggestion I ever got was how to minimize the amount of junk mail.
