Running Windows 7 pro 64-bit.
I didn't make these changes and have no idea where they came from.
It effectively kills the Windows help function for me.
See Attached.....
The offline contents of Help and Support becomes corrupted (http://social.technet.microsoft.com/Forums/windows/en-US/4e6f46f2-f4c2-40ea-9b54-973f019dcdf5/the-offline-contents-of-help-and-support-becomes-corrupted?forum=w7itprogeneral)
windows 7 'help and support' not working 'elbasuer' message (http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-help-and-support-not-working-elbasuer/d7724e72-5fd2-4e92-9835-68e9089c3480)
Thanks Vertograd for responding.
Running Windows 7 pro 64-bit.
I tried the registry key and "enUS" was not there so I could not follow through.
Went to Microsoft and downloaded "Windows6.1 - kb917607b- x64.msu".
Ran it and it did not solve the problem.
????
Did you contact MS techs?
No I did not.
From the research I have been doing, it appears that Windows Help is dead in Windows 7.
Windows help include 16 bit code and Windows7, 64 bit does not support 16 bit code.
This is the reason that Windows Help is dead in Windows 7.
Manos.
Is it a HP computer? Apparently the HP Support Assistant does this, either update or uninstall it.
see the last post in the first link (Reply#1)
QuoteThis was a link I found on the HP site which was extremely useful.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c02435801&prodTypeId=12454&prodSeriesId=5037909
...
oops - guess you tried that
Quote from: dedndave on January 13, 2014, 07:20:24 AM
oops - guess you tried that
I opened that link before posting .The article was about fixing HP Assistant problems
But now I cannot open it :(
Am I to remove the broken link?
That article named "HP PCs - Troubleshooting HP Support Assistant (Windows Vista)" can be found in the HP Support Center's Support Documents
To Sinsi,
Yep Hp Support Assistant is long gone and all the other HP Crap.
Yes it is a HP Pavilion. My 1st and last one.
I can't walk on water and I don't drink beer. Guess there is no hope for me.....
To Vertograd,
Yes I saw the post and I really don't want to put HP Support Assistant back
on my puter. To dangerous IMHO. It's ok by me Vertograd about your last post.
To Manos,
Thank you for the clarification as to why.
Wonder what we do for Help now?????
To Dave,
Yes I did.
Maybe this? http://imageshack.us/photo/my-images/259/repairedregistrysnapsho.jpg/
Hi Sinsi,
Can't read the fine print in your last post.
Tried zooming it and that didn't help.
Not the best pic is it :icon_rolleyes:
REGEDIT4
[HKEY_CURRENT_USER\Software\Microsoft\Assistance\Client\1.0\Settings]
"OnlineAssist"=dword:00000001
"IsConnected"=dword:00000001
Thanks Sinsi,
I made the changes to the registry that you suggested and they worked.
I now see the regular "Help" window. When I key something in I want
to search for it just sites there doing nothing.
I read somewhere that Microsoft has changed the format of the HELP files
and by doing so is forcing developers to use something else.
I hope this statement is somewhat correct so please correct me if it is not.
Go to the "Help" site after making the changes you suggested and you will see what
I got.
What program are you trying to run help from? Step us through it.
The old help files could run scripts, download from the internet, all those lovely exploitable things.
Microsoft discontinued it, but funny how Flash does the same thing and is still around.
Hi Sinsi,
Not exactly sure what info you need. Here is some more info and if that is not what you
need I will try to supply it.
Also the changes I made to the registry do not stay put. I could find "Modify" but
saw no way to save the changes. So the offending message "_elbasuer" keeps
coming back.
Running Classic Shell, IE11, Windows 6.1-kb917607-x64.
To get to "help and support" I hit the "Start Button" then click on "Help and support"
Changes to the registry should stay, something running must be changing them back.
Run msconfig, disable all startup programs, reboot and see if the changes stick.
I have attached a copy of the system configuration.
I think, but am not certain, that the "HP Beats" is changing the registry.
I only have it in there as I was not certain that IDT PC Audio would work.
All of my efforts to delete the last two items have failed. Sendori is a program
that I got shoved down my throat and Secunia is one I never should have put
on my computer.