I had some problems with my Nook, so I sent emails to Barnes and Noble, but got no response.
These are some of the problems I have had.
1. Keyboard does not respond. I oftentimes can not exit an application. I have to shut it down.
2. I bought a NIV study bible, but 2 weeks later, it was no longer in my library.
( $ 34 is no small sum. :-) )
3. I sent Barnes and Noble an email about it, but they did not respond.
4. I bought a 32 Gb memory card, but was not able to save anything to it.
Thanks for your time and consideration,
Andy
Hi,
My Mother got a Nook, and had problems using it. The Barnes
and Noble store has seminars (or classes) to teach you how to
use a Nook on Saturdays every so often.. When she had problems,
the lecturer looked at it and she sent me to a technician in the back.
Who looked at it, cleaned it, and poked at it for a short while.
And she replaced it on the spot when she determined that it was
a goner. Of course it was fairly new at that that time and still
under warranty.
I was impressed at how well that worked out.
Regards,
Steve N.
Thanks Steve.
My daughter has one and she exchanged it for a new one.
I will do the same.
I bought it new online and it's is less than 6 months old.