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General => The Colosseum => Topic started by: Ghandi on August 04, 2012, 04:38:57 PM

Title: Some people shouldn't have access to technology.
Post by: Ghandi on August 04, 2012, 04:38:57 PM
Hi everybody,
 
I just wanted to share an incident that has occurred recently which highlights to me that there are some people who definitely should not have access to technology, period.
 
I was asked by an acquaintance for help with their laptop and iPhone, one needed an iOS update the other was annoying him with AutoPlay prompting for an action whenever his phone was connected to it. Both were simple fixes, i simply let him use my phones internet via personal hotspot to update his phone over the air and changed the AutoPlay default behavior, as per his request.
 
The next day i received a phone call from him, in an angry state, saying that i had deleted applications from his laptop and that i had 'broken it' because now he didn't get an icon in the notification area, not that he knew the term for this, the explanation i got was:
 
"The picture doesn't come up near the clock anymore"
 
When i had changed the setting, i explained what it was and that it could be changed back at any time, he said he didn't understand and to just 'stop the window from coming up'. When he called me i told him again that it was a setting and that i could come and change it back right away but he refused and hung up on me 3 times so i gave up and left it be.
 
This was 3 or 4 weeks ago and i had all but forgotten it until i got a phone call on Thursday afternoon, once again he was in an irate state and he told me again that i had 'deleted programs' from his computer and he had smashed his laptop screen in anger when he couldn't get it to work how he wanted it to. Weeks later he connected it to a friends monitor and once again couldn't get it to work, it is my fault and i deleted stuff that i shouldn't have.
 
His final comment in the phone call was "Wait until i run into you next, i'm going to kill you!", which is extreme and unnecessary, it is not my fault he doesn't understand technology and will not listen to an explanation even if it means it will fix the problem. He seems unbalanced and i have since found out that he even threatened to cut a womans throat because she didn't put enough pepper in his sandwiches at a roadside diner near my home town.
 
Which brings me back to my post's title: Some people shouldn't have access to technology.
 
I have now hung up my handyman's hat, i will never work on another persons device again because it is just not worth it.
 
HR,
Ghandi
Title: Re: Some people shouldn't have access to technology.
Post by: hutch-- on August 04, 2012, 06:09:04 PM
 :P

I learnt that lesson long ago, someone confronts you with a problem like that you can try the HAVE PHUN approach OR go back to the manufacturer and get them to do it. It was hammered home in the early Win95 era, you would waste a day configuring a computer, get everything working correctly and they could PHUK it up in less than an hour, downloaded crap, viruses, adware etc ....

Next approach was to set the machine up with a Norton Ghost image so if they PHUKED it up they could run a batch file that restored the machine back to the original configuration at the price of losing all of their acquired settings. That solved the problem in many instances but with later machines it was an Acronis image that did the same.

Then there was the phenomenon of someone who had bought some crapheap with pre-loaded Windows and did not even own a copy of the CD to fix it, I used to send them back to the manufacturer.

The machines that I configured correctly that were not abused ran for years with no problems but then the did not know how to back up their data for the next machine.

Tell 'em to "go pay someone" and they either learn to do it themselves OR they pay for it.  :biggrin:
Title: Re: Some people shouldn't have access to technology.
Post by: sinsi on August 04, 2012, 06:17:17 PM
I am of the opposite view, let them all have a computer.
Mind you, I get paid $60 an hour to fix their fuckups, maybe I am biased  :bgrin:
Title: Re: Some people shouldn't have access to technology.
Post by: hutch-- on August 04, 2012, 06:21:40 PM
YEAH, send 'em to Sinsi so he can socket 2 em for being so stupid. What about a minimum charge for acts of sheer stupidity ?
Title: Re: Some people shouldn't have access to technology.
Post by: sinsi on August 04, 2012, 06:50:37 PM
Minimum charge is $138 (or $177 for a business).

business: the laptop's wireless doesn't work!
me: ah, that little button switches it on or OFF
5 minutes, $177 plus $49 same-day service
Title: Re: Some people shouldn't have access to technology.
Post by: K_F on August 04, 2012, 06:58:53 PM
 :biggrin:
Been there, done that, seen the film, read the book!!
That saying... "A little knowledge is dangerous".. especially in the hands of an 'expert'.

Here's a good story..
A clueless person got a PC and it was loaded by the supplier with AVs and all sort of user protection.
The PC ran real slow (a tortoise could move faster). This led to the user getting impatient and resulted in many mouse-clicks and key presses, the results which of course, completely befuddled the user, as "it was doing things he had not done".

In reality it was doing exactly what he'd done. Eventually over 3 months the PC packed up - system malfunction.

I did a favour and re-installed without the AVs and other crud. and EXPLICITLY explained what I'd done and what he should and should not do.
He understood and phucked it up in 6 months... Well at least it took longer.
Fix it he screamed

"Take it to the supplier".. I replied
 :biggrin:
Title: Re: Some people shouldn't have access to technology.
Post by: dedndave on August 04, 2012, 08:39:49 PM
Quote
The ability to fix things is never as wonderful as you think it ought to be.
Dave Sheldon, 2012
you may quote me on that   :biggrin:

i am afraid that you are only scratching the surface

one of the things that i have found is that, in order to know if something is going to break,
you have to have had the prior experience of seeing one broken
awfully hard to put on your resume', "i have seen 1,000,000 broken things"
and, let me tell you, it wasn't any fun acquiring that experience

everytime you take the lid off of something, you open yourself to the opportunity to make it worse

at the end of the day - once you have acquired all this "amazing" knowledge and experience,
it becomes more a pain in the ass, than an asset

everytime the phone rings, i know someone has something that is broken
and - that it is somehow my job to make them happy - lol

i am not sure how Australian money translates to USD, but i am sure sinsi has earned every penny
when i was little, my dad fixed televisions out of the house
i knew at an early age that the service industry wasn't my cup of tea

i am reminded of one of my dad's customers - an elderly lady
she was complaining because "my tv has no color"
i listened as dad patiently tried to explain to her that it was a black and white tv set

the one upside that i can see....
Zara keeps me around because i am "rather handy"   :P
Title: Re: Some people shouldn't have access to technology.
Post by: Vozzie on August 04, 2012, 09:03:24 PM
Hy,

This conversation reminds me on this clip i've seen last week...

http://www.youtube.com/watch?v=ETTZHsrifT0 (http://www.youtube.com/watch?v=ETTZHsrifT0)

Now back to my donkey shows.... :)
Title: Re: Some people shouldn't have access to technology.
Post by: dedndave on August 04, 2012, 09:13:11 PM
"i won't ask you to fix my computer again"
"could you take a look at my scanner"

 :lol:
Title: Re: Some people shouldn't have access to technology.
Post by: sinsi on August 04, 2012, 09:27:30 PM
Quote
everytime you take the lid off of something, you open yourself to the opportunity to learn
FTFY

The best part of my job is that there is always something new, something to learn.
The second best is a customer gushing with praise for saving their photos  :P

Vozzie, that clip was...too close to home  :biggrin:
Dave, the AU/US dollar is about parity.
Title: Re: Some people shouldn't have access to technology.
Post by: dedndave on August 04, 2012, 09:37:21 PM
i forgot to mention...

the fact that i am quaified to fix satellites for NASA means nothing
i would much rather climb under your sink and replace a valve   :lol:


sinsi - if that experience hasn't hit you, yet - don't worry, it will
Title: Re: Some people shouldn't have access to technology.
Post by: sinsi on August 04, 2012, 10:15:44 PM
Quote
sinsi - if that experience hasn't hit you, yet - don't worry, it will
Never, I am in this job because I like it. After 20-odd years, I know that I am good at what I do and I seriously have a ball.

The ultimate job is one that you would do for nothing. Maybe not that far for me, but I used to earn an average of $80 a week from this.
Now I earn more ($300) but I only work around 10 hours for that. If I asked my company, they would easily double my work.

Sure, customers frustrate me with their level of knowledge, so all I do is imagine me (customer) talking to a mechanic about "my car is slow and sometimes doesn't start".
Swap "car" for "internet", then I have sympathy for the customer.

One thing I don't do is free fixes, because of the type of shit Ghandi went through. Charge Auntie Sandra $50, they will think twice next time.
Title: Re: Some people shouldn't have access to technology.
Post by: dedndave on August 05, 2012, 03:27:08 AM
yah - PC's aren't as bad as many things
a phillips screwdriver is the "heavy" tool - lol
some things, though - when you open them - well, i remember Forest Gump and his chocolates

i do enjoy electronics, very much
i knew very young that was my direction
but - i get more enjoyment out of developing new products and getting them to the back door as quality items

too bad so much of that work is done in China for peanuts, now
i really think our gov't is "owned and operated" by China, at least for the time being
they don't need to conquer us on any military level - they have done it on an economic level
Title: Re: Some people shouldn't have access to technology.
Post by: mywan on August 05, 2012, 04:06:15 AM
Even by the age of 6 I found myself quiet capable of fixing most any machine, even ones I had never seen before and were deemed beyond repair. Years ago, after I fixed someones computer the shop wouldn't touch, they bought a new expansion card for it. When they couldn't install the new PCI card in an ISA slot I got accused of stealing their ISA to PCI slot converter  :icon_eek:
Title: Re: Some people shouldn't have access to technology.
Post by: Ghandi on August 05, 2012, 12:41:35 PM
I've worked with computers myself for at least 18 years now and in that time i've never had a problem such as this. Sure,  i have encountered the people who will damage anything they look at but as for the threats of physical violence because the person has had a fit of temper and broken their device, this is something i have never encountered until now.

The utter irrationality of it is dumbfounding, especially when he was the one who turned down the offer to put it back how it was (re-enable AutoPlay) and also the one who broke the screen in anger... He is off his head, detached from reality and quite possibly shouldn't be wandering free amongst society if he is going to behave like a neanderthal.

HR,
Ghandi
Title: Re: Some people shouldn't have access to technology.
Post by: MichaelW on August 05, 2012, 02:46:49 PM
I had an experience with a woman where I went through multiple cycles of fixing her system, gratis, each time after she had screwed it up. At one point the HDD mysteriously died, and under questioning she finally admitted that she had kicked the system. I was surprised that a woman would do such a thing. I replaced the drive and installed an OEM Windows XP, but a few weeks later after she took a shotgun to her boyfriend, hitting him twice and putting him in the hospital, I decided that trying to get paid for my expenses was probably more risk than it was worth :)

Title: Re: Some people shouldn't have access to technology.
Post by: hutch-- on August 05, 2012, 02:48:00 PM
Michael,  :P
Title: Re: Some people shouldn't have access to technology.
Post by: Ghandi on August 05, 2012, 04:03:54 PM
@Michael: What a nut-case, i don't blame you.

HR,
Ghandi
Title: Re: Some people shouldn't have access to technology.
Post by: jj2007 on August 05, 2012, 06:18:58 PM
...she took a shotgun to her boyfriend, hitting him twice and putting him in the hospital

Wow, how could you help such an insane and irresponsible (http://masm32.com/board/index.php?topic=509.msg4247#msg4247) person, Michael?  :eusa_naughty:
Title: Re: Some people shouldn't have access to technology.
Post by: Bill Cravener on August 05, 2012, 07:43:50 PM
. . .but a few weeks later after she took a shotgun to her boyfriend, hitting him twice and putting him in the hospital, I decided that trying to get paid for my expenses was probably more risk than it was worth :)

(http://www.quickersoft.com/pictures/stick_poke.gif)
Title: Re: Some people shouldn't have access to technology.
Post by: MichaelW on August 05, 2012, 07:47:37 PM
Wow, how could you help such an insane and irresponsible (http://masm32.com/board/index.php?topic=509.msg4247#msg4247) person, Michael?  :eusa_naughty:

I didn’t know her. Her boyfriend asked me to help her, and while he had known her for a long time and knew that she had major problems, he didn’t tell me any of this. I guess he thought it was no big deal.
Title: Re: Some people shouldn't have access to technology.
Post by: dedndave on August 05, 2012, 09:28:40 PM
reminds me of my ex-wife - lol

of course, we may never know the exact circumstances...
the boyfriend may have had it coming
he can be happy that she chose to use that end of the shotgun   :P
it sounds like she was using a certain amount of reason

but - kick the computer !!!   :icon_eek:
OMG !!! - blasphemy
Title: Re: Some people shouldn't have access to technology.
Post by: MichaelW on August 06, 2012, 02:14:57 AM
Sorry Dave, I guess I didn’t make that clear. She shot him with a 20-gauge pump shotgun loaded with some smaller size of buckshot. He was aware that a direct, center hit at close range was likely to be fatal, so he was dodging and weaving “like his life depended on it”. Although she fired repeatedly, she was such a bad shot that she hit him only twice, once across the back with the edge of the pattern, and once in the thigh with most of the pattern. He explained to me that as he was dodging he was counting the shots, because he knew how many shells he had put in the magazine when he loaded it for her the day before (and no, I’m not making this part up). When he got hit in the thigh he went down, knowing that there was one more shell in the magazine. Fortunately for him, she decided to leave at that point. No charges were filed because it turned out that he was there (in her apartment) in violation of a restraining order. So, as you have undoubtedly realized, he was no genius.


Title: Re: Some people shouldn't have access to technology.
Post by: Bill Cravener on August 06, 2012, 02:46:35 AM
Well I don’t know what state you are from Michael but pump shotguns are limited to 3 shells unless the plug has been removed which in many states is illegal. If the plug was removed it may hold up to 5.

Two shots, one to the back the other to the hip, is that correct? I’m surprised he didn’t bleed to death within a few minutes. Not to question your stories truthfulness there Michael but if true it should have made the local online papers. Do you have a link to that shooting event?

If your story is true that moron deserved what he got and is very lucky to be alive!
Title: Re: Some people shouldn't have access to technology.
Post by: npnw on August 06, 2012, 03:14:13 AM
NPNW stands for No Pay No Work.

 I no longer work on any ones computer but my own. I've had too many people not pay, or be abusive like what you have experienced. I got tired of busting my ass even with companies that would not pay after fixing things.  So, they can go to sinsi, just make sure that you get paid for your work. I don't expect things for free there is always a cost, and I don't expect people to do things for free. I always pay, and always leave a tip.  I do other things for free to help people out when they are in need, but that is emergency car broke down type thing, or carry groceries up stairs, etc.  Something where you don't get blamed for their stupidity, rude manners, or ignorance. 

Used to be where people would help each other out... now its expected you do everything for free. Nope back to software development. While the customer may not pay me, the advertising will. If they buy the product then I get paid up front. If they didn't buy it , I don't have to deal with them. If its stolen then there are other avenues to pursue. 

Title: Re: Some people shouldn't have access to technology.
Post by: MichaelW on August 06, 2012, 03:44:12 AM
Two shots, one to the back the other to the hip, is that correct? I’m surprised he didn’t bleed to death within a few minutes. Not to question your stories truthfulness there Michael but if true it should have made the local online papers. Do you have a link to that shooting event?

Both shots just grazed him. On his back a few pellets entered and then exited the skin. The shot to the thigh essentially took a hunk out of the outer edge of his Vastus lateralis, about midway between the hip and knee. There were no major arteries in the vicinity of the wounds, all of the pellets exited the wounds, the back wounds healed quickly and the thigh wound in a few months. I doubt that the shooting was reported in the media because his wounds where nowhere close to life threatening, and judging from what I was told of the events leading up to the shooting, I think the local police at that point were beyond fed up with both of them.
Title: Re: Some people shouldn't have access to technology.
Post by: K_F on August 06, 2012, 08:30:27 AM
It never ceases to amaze me..... people can be sooo stupid.
Nothing like resolving your differences with weapons
 :dazzled:

If you think of it.. those who advocate guns..etc..
.. are really of lower intellect, as they have no ability to think but only to act.  :icon13: