Out of the box thinkers needed

[Magnum]

I bought a Sony HD camera/camcorder last night.

It did not come with a software install disk and they expect you to download a 200 Mb file so you can transfer pictures and movies from the camera to a computer.

I have tried 3 times to download, and after an hour or so, it says the connection was lost.

Call to Sony had me go thru the same steps and ended with Harold telling me to "Get a cup of coffee."

I have a 36 Mbps connection on average.

Any ideas ?

Thanks.

[Paulo]

Magnum

I too have a Sony camera and no software was needed to download pics and movies.
I just connected it to USB and it was detected as a storage device.

[dedndave]

what's the model number and/or the link for the download ?
i can put it on my site - that may help

otherwise, you want a download manager/helper
i saw one somewhere with asm source, but i don't recall where
maybe on Wayne's site
failing that, maybe NIR has one

[MichaelW]

I'm assuming that by 200Mb you mean 200MB.

AFAIK 200MB @ 36Mbps should take something like 10*200/36 seconds.

Perhaps with the rootkit installer the download is much larger than 200MB :icon_mrgreen:

[dedndave]

that's very "inside the box", Michael   :lol:

[Magnum]

Thanks Dave.

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From Sony forum

Before I take my Sony back for a refund, I thought I would post a message.

Sony HRD-CX220 came with no install disk which would enable me to transfer pictures from my camera to my computer.



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http://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/win/en/index.html


[dedndave]

that link provides you with a 2.6 Mb online installer
it verifies that you have a number of prerequisites - mostly MS stuff

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[MergeModuleVersion]
Microsoft_VC100_CRT_x86_Version=10.0.40219.325
Microsoft_VC100_CRT_x64_Version=10.0.40219.325
Microsoft_VC100_ATL_x86_Version=10.0.40219.325
Microsoft_VC100_ATL_x64_Version=10.0.40219.325
Microsoft_VC100_MFC_x86_Version=10.0.40219.325
Microsoft_VC100_OpenMP_x86_Version=10.0.40219.1
Microsoft_VC90_CRT_x86_Version=9.0.30729.5570
Microsoft_VC90_MFC_x86_Version=9.0.30729.5570
policy_9_0_Microsoft_VC90_CRT_x86_Version=9.0.30729.5570
policy_9_0_Microsoft_VC90_MFC_x86_Version=9.0.30729.5570
Microsoft_VC80_CRT_x86_Version=8.0.50727.6195
policy_8_0_Microsoft_VC80_CRT_x86_Version=8.0.50727.6195
VC_USER_CRT71_Version=7.10.3052.4
VC_USER_STL71_Version=7.10.3077.0

it also includes a Direct-X installer

point being - i can't get a full installer - as my configuration is likely different from yours
if it takes considerable time - it's probably due to getting the prerequisites in place before the actual install

nevertheless, i have the 2.6 Mb file, here...
dedndave.x10.mx/files/PMHOME_3002DL.EXE

[Magnum]

Thanks, I am trying it.

Andy

[Magnum]

No luck.

Andy

[dedndave]

sorry i couldn't be more help, Andy
it sounds to me like the program has a lot of dependencies
you may be better off to either find a 3rd party program or drivers - or return it
not like sony to do that - i have usually been happy with their stuff

[Magnum]

I posted a message yesterday, but no response yet.

I am sending a message to technical support.

If no response, I will return it to the store along with copies of my attempts to get it working to Targe* representatives.

Take care,
                    Andy

[Magnum]

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Does this happen with any other web site ?

Sometimes the ISP is at fault.

http://en.wikipedia.org/wiki/Hart_v._Comcast

You can search for excessive RST packets, with a packet sniffer.
Seeing one RST is not enough, because the server at the other
end is allowed to send those if it wants. (It is a legitimate
part of the protocol, if used properly.) It's when all your
traffic is affected at random by them, you begin to suspect
the ISP is doing it. That's what happened to me. Three months
worth of random RST packets, causing connections to drop. I
don't torrent, so there's no excuse for it. The dropped
connections were to web sites.

http://en.wikipedia.org/wiki/Wireshark

    Paul